1 reviews | Active since Sept 2016
Hotel Staff Stole cash in my purse
<p>22 September there's R200 bucks missing in my bag after I asked hotel staff to keep my bag safe while I rush to the gate to get something.No one seems to care as to what happend to my bag and the manager Pauline is giving me run arounds about seeing the footage .</p> <p> </p> <p>After being here for so many nights this is what I get,always heard people say things/items always go missing in hotel rooms didn't believe them but now after my experience at the Protea Hotel bloemfontein willow lake (zoo) I sure believe that.Manager doesn't care none what's so ever she wouldn't be bothered as to what happend.</p>
Dear Mrs Mhlanga.
I refer to your correspondence regarding Protea Willow Lake by Marriott and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service and loyalty that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Mrs Mhlanga.
I refer to your correspondence regarding Protea Willow Lake by Marriott and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service and loyalty that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***