1 reviews | Active since May 2015
Horrific Customer Service!
I booked a table for 6 guests for Mother's Day lunch. The hotel requires full payment to confirm your booking. One week prior to the lunch, I emailed Charlotte (she was the person who was assisting me with the reservation) to change my booking to 5 guests. She said it would be no problem, however the amount for 6 guests was taken off my account. I emailed Charlotte to enquire when the transaction for the additional person would be reversed, on the 13th of May and after no reply, I resent the email 10 days later, she then told me she would talk to her manager. I have heard nothing from her (that was on Friday). I have also called the hotel and was promised someone would get hold of me, I haven't heard a thing! This has been going on for nearly 2 weeks now and I am getting nowhere. I am horrified at the service I am receiving from what I thought was a good hotel. I would really like to get this matter resolved within 24 hours.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at African Pride Mount Grace.
On behalf of African Pride Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at African Pride Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently
I am delighted to hear that we could resolve your queries with the hotels General Manager.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at African Pride Mount Grace.
On behalf of African Pride Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at African Pride Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently
I am delighted to hear that we could resolve your queries with the hotels General Manager.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com