Horrible Experience, I regret it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>I'm having such a horrible experience here at Protea Hotel, Marriott, Polokwane. Its 23:25pm, My crew and I should be sleeping now but since we got here around 19:30pm there is an event and they have been making so much noise, screaming, clapping hands, etc. My room its just next to where there event is happening. And whats worse is that I asked the reception what time will the event end, so that i can wait for them to finish then be able to sleep and i was told 21:00pm, by 22:00pm they were still making noise, I spoke to the manager and all she could say is that she is sorry but this people asked for extra hours. I mean i chose Protea Hotel for peace of mind, tomorrow my crew and I have a shoot that we doing here in Polokwane and my crew and I are unable to sleep, we booked 3 rooms and all of them are next to where this event is happening and all we get is sorry. My crew have been coming to my room complaining to me. Is this how much Protea Hotel in Polokwane does not value us as clients, because i believe if we had to make such a noise they would kick us out. They dont deserve a star but i have to so that im able to post this and hope they show it on their website. I'm really dissapointed considering how excited i was coming here, I could have choosen any other place but i chose this one but I really regret it.</p> <p> </p>
Dear Ms Raletebele,
I refer to your correspondence regarding Protea Hotel by Marriott Landmark Polokwane and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Dear Ms Raletebele,
I refer to your correspondence regarding Protea Hotel by Marriott Landmark Polokwane and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***