LC
La C
1 reviews | Active since Oct 2018
08 Feb 2019, 22:59
Fire turned to ice in Menlyn
Fire and ice Menlyn poor service waited hours to be given a menu, then no one attend us in terms of drink after, kept calling waiter by the next, highly disappointed no one even informed us that music is being turned off at 10:30 after we had to ask numinous waitors who ignored us each time.. Never going there again after my second visit with no hope of having to complain.
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Protea Hotels's replyOfficial
14 Feb 2019, 10:00 Dear La Cherry, I refer to your correspondence regarding Protea by Marriott Hotel Fire and Ice Menlyn and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Service (Email) Marriott International Regional Office, Cape Town Arthur's Road, Sea Point, Cape Town, 8005, South Africa (GMT +2:00) +27 (0) 21 *** (O) | +27 (0) 21 *** (D) | +27 (0) 82 *** (M) ***
Gillian Bachmann Sales and Service (Email) Marriott International Regional Office, Cape Town Arthur's Road, Sea Point, Cape Town, 8005, South Africa (GMT +2:00) +27 (0) 21 *** (O) | +27 (0) 21 *** (D) | +27 (0) 82 *** (M) ***
Protea Hotels's reply14 Feb 2019, 10:00
Official
Dear La Cherry, I refer to your correspondence regarding Protea by Marriott Hotel Fire and Ice Menlyn and thank you for bringing this matter to our attention. On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann Sales and Service (Email) Marriott International Regional Office, Cape Town Arthur's Road, Sea Point, Cape Town, 8005, South Africa (GMT +2:00) +27 (0) 21 *** (O) | +27 (0) 21 *** (D) | +27 (0) 82 *** (M) ***
Gillian Bachmann Sales and Service (Email) Marriott International Regional Office, Cape Town Arthur's Road, Sea Point, Cape Town, 8005, South Africa (GMT +2:00) +27 (0) 21 *** (O) | +27 (0) 21 *** (D) | +27 (0) 82 *** (M) ***