Festive Season ruined... including Christmas day

Good day. I would like to report that I paid the Protea Hotel Durbanville R8 854.17 to ruin my holiday and Christmas day. As I am typing this I have had to prematurely leave a family function that I travelled 1 400 km to attend. My family and I made a booking via airbnb to stay at Protea Hotel and paid on 25 September 2018. Despite receiving confirmation emails prior to our visit, we were advised that no booking or payment was made upon check in. We were then checked into a dirty room. The bathrooms were dirty, aircons not working and old papers laying under the beds. That was a clear indication of what Protea Hotel thought of us. Despite our proof of payment, proof of communication with Protea Hotel staff we have been left feeling like ********* looking for a free place to stay. I have not visited my family in Cape Town since 2016. Protea Hotel and its staff has left me feel tense, anxious and mostly away from my family during what was supposed to be a precious time. I demand my money back... I'm willing to check out tonight and seek alternative accommodation. This has been nothing short of horrific.