1 reviews | Active since May 2012
False Advertising
The Protea Hotel group is supposedly running a summer special. I am trying to make a reservation at the Ranch Resort Polokwane, in line with the specifics stated on the special, without success. (Please refer to below text taken from the webpage). When I contact the call centre, I am rudely told that the special is in fact not in line with what is published on the website. I would like to make a book a booking from Thursday the 15th of October, checking out on Saturday the 17th of October (ie 2 nights, from 1 October 2015). This is in line with what is published on the website and I should qualify for the special. I confirmed availability for this period. Please rectify this as this is false advertising.<br> <br> [URL Removed]<br> <br> Special Offers<br> Weekend PriceBreaker<br> <br> Rate includes standard room accommodation, FREE 500mb wifi per day, FREE parking, one complimentary round golf per person and full kids entertainment programme over the festive holiday period. <br> <br> Single Rate R1100. Minimum 2 night stay. Valid Thursday to Sunday. Valid: 2015/10/01 - 2016/03/31<br> <br> Share this<br> Terms and Conditions<br> R 550 per person sha
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the Protea Hotels in polokwane.
As discussed, your concerns has been addressed and resolved.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience with the Protea Hotels in polokwane.
As discussed, your concerns has been addressed and resolved.
GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
