Extremely poor customer service

<p>after logging my complaint on this website regarding my poor customer service experience, I proceeded to read the other complaints of the protea hotel (on this website) and was appalled but not surprised to see the responses from protea customer services to any feedback or complaints....</p> <p> </p> <p>the standard resoonse being " we are disappointed to hear of your poor experience ....I confirm that your concerns have been addressed in a Serious light and action has been taken to adress the shortcomings". Verbatim, this is the standard response to every query...:.when you as a business cannot be bothered Enough to adddress each concern individually and opt to have a mass response to every query under the sun is indicative of your absence of interest on the customer experience. </p> <p> </p> <p>Protea hotel, Absolutely appalling!!!!</p> <p>(and guaranteed to get the above standard response to every query)</p>