Extremely disappointing experience with African Bank

I am extremely disappointed with African Bank and the way my situation has been handled.

I transferred my entire available money into my credit account, only to find out afterwards that the credit facility had already been closed. I received no communication informing me that the account had been closed before making the payment.

I contacted African Bank immediately to explain what had happened. I was told that the money would be refunded. However, I have now been informed that the refund has been declined.

Incident/Reference Number: ***

This has left me in an extremely difficult financial situation because I transferred all the money I had available. I currently don't even have enough money for basic necessities such as food and transport to get to work.

What is particularly frustrating is that I contacted the bank in good faith and was initially told that my money would be refunded. I do not understand why this decision has now been reversed.

I understand that the bank may have policies regarding closed credit facilities, but customers should be properly informed when an account is closed. There should also be a reasonable process for returning money that has been paid into a closed facility.

I am asking African Bank to urgently reconsider this decision, investigate incident *** properly and refund my money.

This is not simply an inconvenience. This is money I need for basic living expenses and to get to work.

Very disappointing experience with African Bank and its customer service.