KK
Koena K

1 reviews | Active since Oct 2018

25 Oct 2018, 12:04

Excellent Service

The Staff members were so excellent the customer service was on point, they take pride in what they are doing. The Receptionist are friendly, ooh the waiters at the restaurant they really enjoy serving customers, they are so professional their customer service is excellent, thanks to Jerry and Geoffrey they always willing to assist, actually all the restaurant staff members who were on shift from 21 - 24 Oct 2018 keep up the good work. The guy who was cleaning the pool he takes pride and really enjoy his work, he will convince you to get into the pool in a chilly weather. The rooms are clean, the area is well taken care of, it is home away from home. Keep up the good work, will definitely come back for a stay

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Replies (1)
Protea Hotels
Protea Hotels's reply25 Oct 2018, 13:36
Official

Dear Valued Guest,

Thank you for taking the time to forward us your heart-warming and positive feedback.

We are delighted to hear that the staff was so friendly and efficient. Your commendations for all staff involved are highly valued. Please confirm the Hotel that you have stayed so that we can congratulated the team for doing an outstanding job!

GILLIAN BACHMANN

Sales and Services Associate

Marriott International Regional Office, Cape Town

Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)

Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***

Email: ***