TB
Tina B
1 reviews | Active since Dec 2010
16 Mar 2015, 21:38
Excellent Customer Service
Many thanks to Rowan Mathews for promptly responding to me online query regarding my missing e-voucher. He took the time to sort out my duplicate bookings and even cancelled my one online without hesitation on my instruction. You're a true asset to the Protea Hotel / ProKard Group. You certainly made my decision whether to renew my card or not in July very easy. I now definitely WILL RENEW. Keep up with the great customer centric attitude.
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Protea Hotels's replyOfficial
18 Mar 2015, 09:59Hello Storm007,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback regarding the excellent service which you received.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for Rowan Matthews in particular are highly valued, and I wish to assure you that we have congratulated Rowan for doing an outstanding job!
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback regarding the excellent service which you received.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for Rowan Matthews in particular are highly valued, and I wish to assure you that we have congratulated Rowan for doing an outstanding job!
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply18 Mar 2015, 09:59
Official
Hello Storm007,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback regarding the excellent service which you received.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for Rowan Matthews in particular are highly valued, and I wish to assure you that we have congratulated Rowan for doing an outstanding job!
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional positive feedback regarding the excellent service which you received.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for Rowan Matthews in particular are highly valued, and I wish to assure you that we have congratulated Rowan for doing an outstanding job!
GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations. Your commendations are therefore much appreciated.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com