Double Payment

<p>I stayed at the Protea Hotel Ranch resort in Polokwane. Upon making an online payment, there was a glitch processing my credit payment, that's when I decided to make an EFT payment. only at a later stage did I realise my credit payment went through. I explained everything to the finance manager and her associates and even provided proof, at which I promised to be reimbursed. It's been more than a month now, I have been communicating with the reservations manager there and it seems like this is not a priority for her as she has been making empty promises. and Each time I had to be the one calling or writing an email and as usual being told " I will follow it up" and had to make her promise to get back to me , but unfortunately she never does. </p> <p> </p> <p>I didn't expect such from an established business. I just sent an email 5 minutes ago and I am sure I won't get any response anytime soon. I can't believe that they are failing to resolve such a simple matter. Makes me wonder if I should ever make my reservations with Protea Hotel. It seems like it'll take a miracle for this matter to be resolved.</p>