Double charged & terrible service

Horrid service from fire & ice melrose arch, checked on 3 different occasions if our booking was in order as we had a special occasion happening there. They couldn't find our booking every time staff didn't look like they knew what they were doing. Dinning experience was even worse! Wet napkins, waited hours for our food & drinks. If that wasn't enough I see they took payment for my rooms at time of booking & then again at checkin. Waiting for my refund.... DO NOT BOTHER with Melrose Arch fire & Ice it's just a waist of money & a huge disappointment.