1 reviews | Active since Jan 2010
DONE WITH THE RUDENESS!!!
I have made accommodation quotation requests to both Protea Hotels in George. After 24 Hours I have not received the quotations, but the worst is that I have not even received a phone call or email saying that they are attending to this matter. (When I contacted them I was told by the one hotel employee that I should wait my turn.... They are prioritizing their replies...) As a frequent Protea Guest I have seen the deterioration in the general standards with regards to Hospitality of this hotel group since the take-over by the Marriot Hotel Group! A friendly reminder this is not America, if you want to do business in the South African Environment I suggest you brush-up on South African Hospitality and general manners. Contacting the Head Office or the Office of the CEO these days is an absolute joke. I have tried to complain directly to the CEO in February and I am still waiting for his response! Now, however I am done! Done with the non-service delivery! Done with the un-professionalism. DONE WITH THE RUDENESS!!! There are truly South African Hotels everywhere Protea is and I intend to use them. You are a disgrace to The South African Hospitality Environment.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels in George.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in responding to your reservation requests and this from both our hotels in George. At Protea Hotels we strive to give the Best GUEST service and strive to get the basics right consistently. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotels in George.
On behalf of Protea Hotels, I would like to humbly apologize for the delay in responding to your reservation requests and this from both our hotels in George. At Protea Hotels we strive to give the Best GUEST service and strive to get the basics right consistently. I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
GUEST feedback is imperative for us to ensure that our GUESTS expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com