Disgusting Service - not user friendly website

<p>My husband and I have been Prokard members for awhile and booking accomodation and using our vouchers has always been a smooth and easy business up until now. I have never in my life experienced as much fustration and irratation in my life as I have experienced in the last two weeks trying to book my holiday at the end of Jan beginning of Feb. Everytime I try to book the hotel tells me I cant use my voucher, yet funnily enough when I try again later in the evening I can all of a sudden use my voucher. I have called the call centre on numerous occassions just short of bursting into tears to be told ooh we can't help you anymore, we dont have access to the hotels availability, you will just have to keep playing with the dates. Does it look like i dont have a day job and i can just mess around on their internet site the whole day to try and find a gap in the hotels booking calendar when I can use my vouchers. </p> <p>Even when i try to make a booking without using my voucher the system gives me grief and either bombs out or tells me the booking couldnt be made. The best is now i have to pay the full amount for my booking because its supposed to be at a special rate (which i was under the impression Prokard members got) but now i have to pay the full amount for this, that is freaking ridiculous not even 5 star places which i visit ask me to pay the full amount up front because i'm a valued customer, what kind of nonsense is that. </p> <p>If this is the kind of pathetic service i receive, no one being able to assist me and no joy from your supposed special membership deal then i will not be renewing my membership next year and i will move to another service provider that will deliver on what they promise. </p> <p><br />I have been staying in alot of Protea Hotels over a long period of time and even utilised them for my company travels but no more, this is disguisting service.</p>