1 reviews | Active since Apr 2009
Disgusted with Protea Hotels
I recently Booked Protea Umhlanga for the Easter weekend on the 12 Jan 2018 through booking.com. The option required payment at check in. Protea Hotels decided to cancel my booking because its the Easter weekend. I have flights booked which i have to now forfeit. This is unacceptable , if the instruct booking,com to not accept payment they should follow through. I don't think its booking.com fault as they get the instructions from Protea Hotels. I am a Protea rewards member and i find this distasteful. I will post same on all social media.
Dear Jack,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Dear Jack,
I refer to your correspondence regarding Protea by Marriott Hotel Umhlanga and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***