1 reviews | Active since Jul 2018
Dirty rooms and bad service.
Been to your Hatfield branch on 20/07/2018. I went up to my room and found the previous guests pizza boxes and snack papers still in the room. There is shoe boxes and hangers still on the bed. You can clearly see there is no new bedding on the bed and still the previous guests bedding. According to the manager the room was inspected and suppose to be clean. On 21/07/2018 I loaded a query on your website and receive a case number ********** 1. Till date I did not even get a response from your office just to say sorry. I really think this is awful service especially for a company in the hospitality industry. Will not advise anyone to make use of your hotels.
Dear Mr J Gordon ,
I trust you are well.
I refer to your correspondence regarding Protea Hotels Hatfield . Thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
JEHAAN STEMMET
Guest Relations | Exclusive Service Associate
Cape Town Customer Engagement Centre
Marriott International Regional Office,Cape Town
Arthurs Road,Sea Point,Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 *** Fax: ***)
Email:***
Dear Mr J Gordon ,
I trust you are well.
I refer to your correspondence regarding Protea Hotels Hatfield . Thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
JEHAAN STEMMET
Guest Relations | Exclusive Service Associate
Cape Town Customer Engagement Centre
Marriott International Regional Office,Cape Town
Arthurs Road,Sea Point,Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 *** Fax: ***)
Email:***