CONFLICTING INFORMATION FROM EMPLOYEES

how is it possible that you call 2 days ago to central reservation number to make reservation giving all details and advise that you making booking for your son, not yourself, this is confirmed with quotation, then you say will get back to you in a day as we have to cancel previous reservation since venue been changed from somerset west to century city. Then told sorry policy states card not transferable and you cant book for your son. I have made reservation previously for him him with no problems. Conflicting policies within your group, very disappointed!! PROCARD YOU HAVE JUST LOST A CLIENT!!!!!