OM
Obakeng M
1 reviews | Active since Feb 2015
24 Apr 2017, 17:21
Complete let down!
<p>We were booked into Protea Hotel Mafikeng from the 21st April till 23rd April. Upon arrival our room was up to standard,we were also given a baby cot as requested. Come Saturday morning I realized that the cot that they gave us the bedding was not fresh as had a certain smell and there we long hair strands in it. The bottle water that were we given had still written on it but when we drank it we discovered that the glass bottle was filled with tap water. We left for the day and when we came back the linen in cot was not changed or made, the milk was not replaced as we had tea before we left and the PLASTIC shower cap that my wife used in the morning was dried left there for her to reuse. I am highly disappointed at the service we received as having been at other Protea Hotels, the service at Mafikeng was not on par. It's a pity that it's one of two hotels in mafikeng that a person can book into and it being such a reputable beand I did not expect such poor, disappointing service.</p>
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Protea Hotels's replyOfficial
25 Apr 2017, 07:46Dear Obakeng,
I refer to your correspondence regarding Protea by Marriott Hotel Mafikeng and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Best regards,
Protea Hotels's reply25 Apr 2017, 07:46
Official
Dear Obakeng,
I refer to your correspondence regarding Protea by Marriott Hotel Mafikeng and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Best regards,