1 reviews | Active since Jun 2017
Complaint- Protea Hotel by Marriott Johannesburg Balalaika Sandton
<p>We had the Sanlam SPF conference at the hotel on Thursday the 01st of June 2017 & Friday 02nd of June 2017. We were handed the handed the wrong room keys. Upon getting to the rooms only to find the people already check in. I was given the key for room 2203 only to find a dentist on a conference check in already. Then I was taken to room 2115. I called reception to let them know that the aircon in my room was not working and I needed extra blankets. They promised to send maintenance which didn't arrive and I didn't receive any blankets either. Our dinner was a mess at the bull run. Food took to long to arrive and when we ordered a waiter by the name of Botlhale kept on asking us if we really knew what we were ordering and tried to convince us otherwise that left a bitter taste in our mouths with the other PA's. If I order well done grilled steak I want well done. I was very disappointed also thinking I have booked my boss at the hotel too this coming week. This is really unacceptable. I wouldn't recommend it again to anyone. Protea Hotel by Marriott Johannesburg Balalaika Sandton</p>
Dear Ms Ngobeni,
I refer to your correspondence regarding Protea by Marriott Hotel Balalaika and thank you for bringing this matter to our attention.
On behalf of Protea by Marriott Hotels, I would like to humbly apologize for your poor service experience, we are extremely saddened by your feedback, as we pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that we are usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Warm Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***
Dear Ms Ngobeni,
I refer to your correspondence regarding Protea by Marriott Hotel Balalaika and thank you for bringing this matter to our attention.
On behalf of Protea by Marriott Hotels, I would like to humbly apologize for your poor service experience, we are extremely saddened by your feedback, as we pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that we are usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Warm Regards
Gillian Bachmann
Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
***