IW
Ian W

1 reviews | Active since Apr 2013

22 Aug 2018, 20:51

Communication is King

Really? Working in my room. Ordered room service. When it arrives informed I need to pay cash. No mention when ordering. Speak to a supervisor, informed that’s policy.

0
Replies (1)
Protea Hotels
Protea Hotels's reply29 Aug 2018, 10:27
Official

Dear Valued Guest,

Thank you for taking the time to forward your concerns regarding your stay. In order for us to investigate and provide you with feedback, please forward your details including the details of the Hotel.

Warm Regards,

GILLIAN BACHMANN

Sales and Services Associate

Marriott International Regional Office, Cape Town

Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)

Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***

Email: ***

Best regards,