1 reviews | Active since Oct 2010
Cloning of Credit Card
Myself and collegues checked in on the 9th March (i was in room 211) and checked out on the 10th March. After paying and waiting for an invoice i noticed that the male receptionist all of a sudden had my credit card in his hands under the table. I asked what he was doing and he said nothing, raised my voice and eventually jumped over the counter where a scuffle ensued and he tried hiding the skimming device behind a desk of which i found it. The ******* then denied it was his claiming it was mine, luckily the security guard had witnessed this encounter and corroborated my story. I was forced to cancel my credit card and incur costs of requesting a new credit card and for express delivery as i was traveling thee following week (i.e 16th March).<br> <br> The Manager was helpful and the receptionist was arrested but i dont see myslef EVER sleeping there nor recommending Protea to anyone else
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Thuringerhof.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Thuringerhof.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
