*******

Wow, what a bad Hotel Group. Shame on Mariotts. We had a booking for two nights at Franschoek Protea Hotel. We checked in and left for dinner. After dinner we arrived back at the Hotel, when my car alarm started to malfunction. We could not stay due to the alarm being disturbing for other Hotel guests. My Wife went to inform reception what the situation was. They said we can reschedule for another date. Just for them to send a message on Saturday afternoon that we lost the booking and that we will not receive a refund. Wow that is bad customer service. I had a situation out of my control and to not be an nuisance to other guests we had to leave. What a *******, Do not stay at Marriot Protea Hotels. Rather stay at Guest House or another place.