Booking Confirmed, then cancelled

Good Day<br> <br> My husband and I have planned an Easter trip for the 25th to 27th March 2016 and booked accommodation at Protea Hotel Hazyview. This booking was made via [URL Removed] on 11 Feb. The Hotel confirmed receipt of our booking and had all our details. I authorised the Hotel to debit the credit card which I provided through [URL Removed] or to send me invoices for me to do an EFT. I followed up on this 3 times and my credit card was neither debited, nor was I sent the invoices, but I was assured that my booking was reflecting in the Hotel's reservation.<br> <br> A month later, I now receive an email from Protea Hotel Hazyview that due to some \technicality\" my reservation has been moved to Premier Hotel the Winkler, which is about 30km away from Hazyview. I emailed back indicating that<br> a) I am not accepting to be moved as my itinerary for this trip is set.<br> b) I will not be moved from a Superior double room (which I had booked at Hazyview) to a Standard room at Premier Hotel.<br> c) I do not even like the rooms at the hotel I am being moved to.<br> <br> I have not received any feedback to my email.<br> I find it unacceptable that I am expected to accept the inconvenience without being duly compensated"