MM
Mohammad M

1 reviews | Active since Jan 2019

16 Jun 2019, 19:59

Bedbugs, smelly (urine and sweat) bedding, no points accumulation, halaal wine bottles...

1. Bedbugs at the Durbanville hotel: Still waiting for a response. 2. Wine bottle at Balalaika: I requested for Halal meals but I get a wine bottle. Where on earth is wine halaal? 3. Old sheets at Tygervalley: Smelly (sweat and urine) bedding was reported but nothing was done about it. I slept on the floor with jackets as blankets. 4. No points on my profile for the past 3 years of visits ( ********** 33) loyalty program my foot!

0
Replies (1)
Protea Hotels
Protea Hotels's reply18 Jun 2019, 12:01
Official
 
Dear  Mr Malik,
 
I refer to your correspondence regarding your concerns at the Protea Durbanville, Balalaika and Tygervalley and thank you for bringing this matter to our attention.  
 
In order for us to investigate your concerns, please kindly forward the details of your stay and all your concerns.
 
 

Should you require further assistance, please do not hesitate to contact us at ***

Kind Regards,   
 
Gillian Bachmann 
 
Cape Town Customer Engagement Center