tM
thabo M

1 reviews | Active since Feb 2016

10 Feb 2016, 21:03

Bad service from Protea Hotels

In 2015 September , protea hotels consultants contacted me for a promotion of Prokard leisure product, which I took knowing how it worked . They promised free vouchers which formed part of promotion and a payment of R1500, which I eventually paid. I was promised free vouchers and gold card to be mailed. It past three months before any delivery could be made. I send through various emails including calls to Cape Town office regarding two things .<br> 1. Prokard gold card which is produced each time you visit or book at any protea hotels <br> 2. The vouchers which they **** about to innocent customers to pay the R1500 annual fee and take up the product.<br> <br> It took protea hotels 4 months to deliver the gold Prokard card, after a number of calls. <br> To date I have not received the vouchers and each time I speak to Cape Town office they give below answers :<br> 1.your vouchers will be send through post <br> 2 we do not deal with vouchers, you need to call marketing<br> 3 No one provide meaningful response and I have already paid a normal fee at protea as I cannot use the promised discount vouchers .<br> I am very unhappy and disgruntled paying client who was **** on by consultants. <br> Why lie to innocent people ?

0
Replies (1)
Protea Hotels
Protea Hotels's reply22 Feb 2016, 15:51
Official
Hello thabo manne,

Thank you for bring your concerns regarding Prokard to my attention.

On behalf of Protea Hotels I would like to apologize for the confusion regarding the Prokard Vouchers.

As discussed, I can confirm that your concerns has been now been resolved.

Please do not hesitate to contact me should you require any further assistance from our side.

Kind Regards,

Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website: www.proteahotels.com