1 reviews | Active since Mar 2009
Bad service, Elevator Broken, no room service
I checked in on the 18th. Entered my room after a long day and decided to open up the menu for room service. I then decided on what I wanted and called in. I was told that there's is a buffet and no room service for food was done, I should go down and they would give me a tray to take my food up. I did not eat. I had some of the Jelly Tots left on my bed as a gift. In the am I went for breakfast. Once done I went to the elevator where I stood for approx 10 minutes waiting for the elevator to come down. I then called for someone from reception who came over, spoke to me like an idiot saying that I needed to press the button. He pressed the button and nothing happened. Thereafter he went back to reception and called me saying that the lift is not working and that I should walk up the emergency exit. Which I did. This was a corporate Booking, I'll be sure to tell my company about all that transpired. This is a new low.
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Roodepoort
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com