LG
Lucky G

1 reviews | Active since Mar 2015

31 Mar 2015, 08:41

Bad service at the Protea Hotel Bloemfontein

On arrival (19 March 2015) at the Bloemfontein Protea Hotel none of the air conditioners were working. A fan was brought to my room and I was told that the repair people were going to attend to it the following day. I left the hotel on the 23 March 2015 and the air cons were still not fixed.<br> On the night of the 20th, I was the last to dish from the bowl of fruit salad. I discovered that the fruit salad was rancid. This rancid food was served to our learners. The manager's reply to my grievance was ludicrous. Furthermore the whole fruit (bananas and apples) were way past their sell by date. You could purchase better and fresher fruit from your street vendors.<br> The question I beg to ask. Was the rancid and old fruit served to us:<br> 1. These were school kids.<br> 2. These were Black school kids.<br> 3. These were Deaf Black school kids.<br> On the morning of my departure at 6 am I spoke to a lady that stayed for one night only and was booking into another hotel because of the appalling conditions of your Bloemfontein branch.<br> Your intervention must be priority and from our perspective a reimbur*****t and an apology to the Deaf Sports Federation will be in order.

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Replies (1)
Protea Hotels
Protea Hotels's reply22 Apr 2015, 13:03
Official
Hello LuckyGovender,

Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your experience at Protea Hotel Bloemfontein

On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.

I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings.

Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side.

Kind Regards,

Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com