Bad service at Protea Hotel Centurion

Bad service at Protea Hotel Centurion Lake My wife and I booked a junior suite at the hotel. Upon arrival on Friday night, we realised both TVs in the lounge and bedroom weren't working properly. But because we were tired, we opted to sleep and only to report the problem the. next day when we return from our engagement in the evening. Upon reporting the matter at the reception, the receptionist showed little interest and told me they will look at it the next morning. I explained to her that I wanted to watch TV at that time, and it wouldn't help me in the morning because I was checking out. Eventually she called some guy to come and look at it. He couldn't fix it, and he said he will report to the reception. The reception finally called me, and asked me what the problem was. The person who called me seemed not been informed about he issue. I asked him to discuss with the reception people, and call me back when he is briefed. He called again and tell me that they cannot help me, only way to help me is to downgrade me to a standard room. But they were not willing nor offering to refund me the balance since they opted to downgrade me to a standard room from a junior suite. I declined the offer, and I was told there is nothing they can do since all the suites are occupied. I then requested them to hand the report to the manager and asked to be called. I checked out yesterday, without the manager calling me, and as this evening (Monday), I haven't heard anything from the hotel. I believe just because I was checking out, they didnt care and took an easy way out by ignoring my request for the manager to call me.

I feel undervalued, especially as a ProKard Holder for more than 10 years, and all my stay, locally or internationally I stay in the Marriott hotels. The hotel staff disrespected me as a client, they gave me a substandard service while I paid for premium service. Lastly, they ignored my request to ask the manager to call me, which shows they do not take me as a client seriously.

I am very disappointed and didnt enjoy my stay at all, as I didnt get the service that I paid for.

If there was a 0 star rating, I would have given it.