1 reviews | Active since Oct 2014
Bad service at Parktonian Protea Hotel
Firstly I could not sleep well because of the loud noise that was coming from the club nearby. My room was not made up in the morning when I left. When I came back from work around 21:30 I found a Do Not Disturb sign on my door, which I never put up when I left. After complaining to the manager on my return from work I was asked to go wait at the noisy Bar and do my work there while they were cleaning up room. My stay in this hotel was terrible.
Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel Parktonian and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Marriott Rewards is available at 100+ Protea Hotels in Sub-Saharan Africa
Through Marriott Rewards, members can earn and redeem rewards at 17 brands and over 4,300 properties worldwide,
while enjoying other exclusive benefits during their stays, such as free Wi-Fi. Visit marriottrewards.com to find out more.
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The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without
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Dear Valued Guest,
I refer to your correspondence regarding Protea by Marriott Hotel Parktonian and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann
Guest Relations | Cape Town Customer Engagement Center
Protea Hotels by Marriott® & African Pride Hotels
D: +27 (0) 21 ***
T: +27 (0) 21 ***
F : +27 (0) ***
E: ***
Marriott Rewards is available at 100+ Protea Hotels in Sub-Saharan Africa
Through Marriott Rewards, members can earn and redeem rewards at 17 brands and over 4,300 properties worldwide,
while enjoying other exclusive benefits during their stays, such as free Wi-Fi. Visit marriottrewards.com to find out more.
THREE PROGRAMS. ONE REASON. YOU.
Explore A World Of New Benefits. More Destinations. More Experiences.
Instant Status Match | Transfer Points | Explore New Destinations | A Brand For Every Travel Moment
Please consider the environment before printing this email
This communication contains information from Marriott International, Inc. that may be confidential. Except for personal use by the intended recipient, or as
expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing, and/or using it. If you have
received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended
to operate as an electronic signature under applicable law.
MARRIOTT CONFIDENTIAL AND PROPRIETARY INFORMATION
The contents of this material are confidential and proprietary to Marriott International, Inc. and may not be reproduced, disclosed, distributed or used without
the express permission of an authorized representative of Marriott. Any other use is expressly prohibited