BAD SERVICE AND POOR WORKMANSHIP

we often go to protea hotels without any complaints. i sent a complaint below:

we stayed over at protea hotel Saldana(the weekend of the 12th May in room 119) and were most disappointed at the very poor workmanship in the bathroom and also seeing some mould on the grouting in the shower. it was quite shocking to see such bad work in a hotel. we have visited various protea hotels a few times but have not encountered this before. i actually have taken some photos and would like to send them through.

They rep**** on 03 June: I am sorry your stay at the Protea Hotel Saldanha Bay was not the Marriott experience you deserve. I shared the details you provided with the executive team at the hotel. They will take action and respond to you soon. I ask that you allow us three to five business days to resolve this issue. The Hotel will request the photos if needed when they respond to you. You can count on Marriott to improve your experience in the future. I offer our apologies for any inconvenience. Safe travels, Azylda Bernard

No response i then followed up 14 June STILL no reply. I also mentioned that we app**** for the prokard in Feb/march and have still not received the card after being promised that it would be posted when i complained in April. i STILL dont have the card.