Bad service and incorrect account

I was so excited to visit the resort with my wife for the weekend, I have been saving a voucher I received at work and had decided to plan a great romantic get away. When we called to redeem the voucher we were told that we would have to pay in because the resort had not foreseen the costs when they issued the voucher even though the voucher was valid, long story shorty we came for our weekend and when we came to checking out the issues came again, When it came time to settle the bill the hotel deducted their levies from the gratuities we had provided for the staff, THIS IS A REAL POOR SHOW AND GOT US REALLY IRRITATED, we eventually had the bill styled after almost 45min, the guest relations officer Clyde was unhelpful, this really does spoil what otherwise was a great weekend, in general the hotel and staff are awesome and friendly, but the checkout experience was the worst ever, <br>