Bad service

I canceled a booking with them on the 25th of November and the payment was deducted on my account and upon calling them they were rude and giving me run around feedback stating that the booking was not done by them and it was not canceled I should know that I will be charged for a no show but the booking was canceled. On our last conversation they have sent an email to internal to investigate who did the booking which was on the 27th and they copied me on the email and the 29th I sent a follow-up email and up until now there's no feedback nor a phone call. The service at Protea Mowbray is very bad they have lost out on my loyalty as their client.