Bad Service

Good day,

on Saturday 10 January 2020, at about 11am, my fiance and I visited Saldanha Bay and enquired from the receptionist at the hotel whether we were allowed to have lunch at the hotel. She indicated that we could but only from the menu displayed on the blackboard in the bar area. We proceeded to communicate our choices (1 muscle pot with rice and salad and a beef roll) to the barman on duty, with each one adding a coffee as our refreshments, following which we took a seat on the balcony. I should be mentioned that at the time there were only two people in the lounge area. We sat for about 15 minutes before I asked the barman whether we could have our coffee then rather than wait for the meal, which took about another 10 mins before arrival. Half way through the coffee, my muscle pot with 3 slices of bread arrived. I was more than halfway through my meal when I got up to 1) enquire about my fiance's meal and 2) enquire about the rice promised on the menu. Needless to say the meal was spoilt for me as our plan was to have lunch together and that by the time the kitchen deigned to provide his meal, he had already cancelled it at reception. The service received. for a hotel, was putrid to say the least. We will not be frequenting this establishment again and will advise our many friends of the putrid service we received.