1 reviews | Active since Mar 2009
Bad Management
We checked in at Protea Hotel Hunters Rest in Rustenburg, on 24 Desember 2016 .<br> They have a serious Mosquitoe problem. the stuff is everywhere. we got the machines from reception.<br> So that's there solution?????. Why can they not put the stuff on before a guest come to check in .???<br> so we had to kill the mosquitoes , everywhere. the white bedding was full of black dead mosquitoes.<br> I didn't enjoy my stay at this hotel.<br> Further more the pool was green - we could not swim in it - (I did report it to reception)<br> and it was very dirty around the swimmingpool . you couldn't find a clean spot around the pool. cans ,bottles,dirt lying all over. (did report this as well).<br> I DIDNT ENJOY MY STAY AT ALL.<br> TO PAY FOR SOMETHING AND THIS IS WHAT YOU GET ???<br> <br> <br>
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Hunters Rest.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Hunters Rest.
I am delighted to hear that we could resolve your queries with the hotels General Manager. GUEST feedback is imperative for us to ensure that our GUESTS' expectations are being met and exceeded. Without your comments, we would never know when we are doing right, but more importantly, when we are doing wrong! Thank you for assisting us to strive for service excellence.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com