TM
Tebogo M
1 reviews | Active since Feb 2019
17 Apr 2019, 06:36
Bad food at Protea Hotel Fire and Ice Restaurant Melrose
Protea fire and ice Melrose - order their tripe....had a diahorrea for two days. Called them and their supposed head chef Mattew I think he said his name sounded less interested and wait for it....firstly after trying to deny having served the dish on the day in question later turned around and said he would only call me if there were any other patrons with a similar problem ?? never again will you see me at ANY of your establishments!!!
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Protea Hotels's replyOfficial
17 Apr 2019, 10:46Dear Mr Molopa,
I refer to your correspondence regarding Protea by Marriott Fire and Ice Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann
Sales and Services (Email)
Cape Town Customer Engagement Center
Marriott International Regional Office, Cape Town
Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 ***
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Protea Hotels's reply17 Apr 2019, 10:46
Official
Dear Mr Molopa,
I refer to your correspondence regarding Protea by Marriott Fire and Ice Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Gillian Bachmann
Sales and Services (Email)
Cape Town Customer Engagement Center
Marriott International Regional Office, Cape Town
Arthur’s Road, Sea Point, Cape Town, South Africa(GMT +2:00)
Tel: +27 (0) 21 ***
***