Bad experience : Protea Hotel

I totally agree with Ms Janse van Rensburg, in a previous review, and particularly her views regarding Prokard-it lacks integrity, and in my opinion, it has become worse since the involvement of the company acquiring Protea Group of Hotels. The reply by Protea Hotels to her issue also lacks credibility! Whenever you try to book, there is “no voucher availability”, no matter how far in advance you book! They then defend it by stating that it is on a first come first serve basis! Well this morning, 25 Jan that was proved dishonest! The reception at Loftus Park in Pretoria was requested by me to extend my stay by one night, from 25 to 26 Jan! I specifically requested a room with a bath, but now I had to pay R800.00 more, because it is regarded as a deluxe room! My mother of 81 felt unsafe in the shower, slippery, and prefers a bath! I said, well, cant I get an upgrade, because I am a Prokard Member! Please note that it was confirmed being available! So, according to Protea Hotels, vouchers are granted on a first come first serve basis. Thus, on the very morning I request it for that day, it is not granted to me, despite me being entitled to an upgrade as per terms and conditions, subject to availability! It was available, but the front desk says the room “may” be taken in the course of the day! So, I am deprived at the expense of some “may”? I am first in line. This is done despite a handicapped person requiring a bath! No manager was called by front desk to handle the situation. The rooms are basic, no shower cap, no bath, no proper soap, generic shower gel and the shower also does not have a handshower! The toilet paper is inferior quality, and you can see it is an effort to save! There is no safety rail in the shower, and with soap the shower floor is very slippery! The person on front desk handling my bath enqury is not adequately trained! Lacks decision-making authority, and also does not call anyone that does! The Prokard loyalty membership of Protea Hotel is not worth the money! Restaurants are continuously removed from the Prokard benefit list, and the information on my profile was compromised! I have heard similar claims from other members-a few have told me it is not worth it and they will not renew! What Protea Hotel Group of Hotels does not realise , is that there are options-I do not see a future for these kind of Hotels! There are better options, for less, Airbnb, and private owners! Good luck with you business model, but I am convince it will not grow!