1 reviews | Active since Jan 2017
Bad Experience
<p>On 30 December 2016 I stayed over at the Protea Hotel Samrand. What a bad taste it left in my mouth. Tried to order sweet white wine by bottle for room service upon arrival. They don't have any type or sort. Tried Rosé...have none by any kind. </p> <p>Tried lunch at the pool....12 rings of calamari fried rock hard and crispy on a bunch of only lettuce. R69.00. Tried to order any sweet wine by glass with lunch. Only a onpened dry Rose bottle left.</p> <p> </p> <p>Ordered dinner for Room Service, rump and malava pudding....after exactly hour and half I phoned back. Oh sorry, they forgot about my order! And apologise. Ordered again...arived at my room half an hour later...what a disaster without pudding. Phoned again to asked what happened with the pudding, oh sorry we don't have. </p> <p> </p> <p>For the amount of money we spent on sleeping over this was the worst visit I ever had. So dissapointed I chose Midrand Samrand to stay over. :-(</p>
Dear Mrs Versfeld,
I refer to your correspondence regarding Protea by Marriott Samrand Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
Dear Mrs Versfeld,
I refer to your correspondence regarding Protea by Marriott Samrand Hotel and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to ***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
Thank you...was booked in under my married surname...Sanders
Thank you...was booked in under my married surname...Sanders
I would like to thank Protea Hotel for the way they handled my complaint as well as the Samrand Food and Beverage Manager Tendayi Mhondiwa, they attended immediately and had the most friendly service. I trust it was just a misfortunate situation I was in. Many thanks
I would like to thank Protea Hotel for the way they handled my complaint as well as the Samrand Food and Beverage Manager Tendayi Mhondiwa, they attended immediately and had the most friendly service. I trust it was just a misfortunate situation I was in. Many thanks
Dear Mrs Versfeld,
Thank you for taking the time to forward us your heart-warming and positive feedback on your recent stay.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved are highly valued, and I wish to assure you that we have congratulated the Team for doing an outstanding job!
Your commendations are therefore much appreciated, and we look forward to welcoming you to Protea Hotels again soon.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to gu***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,
Dear Mrs Versfeld,
Thank you for taking the time to forward us your heart-warming and positive feedback on your recent stay.
I am delighted to hear that the STAFF was so friendly and efficient. Your commendations for all staff involved are highly valued, and I wish to assure you that we have congratulated the Team for doing an outstanding job!
Your commendations are therefore much appreciated, and we look forward to welcoming you to Protea Hotels again soon.
Should you require further assistance, please do not hesitate to contact me or alternatively you can contact our Central Reservations on *** or email to gu***
Kind Regards
Gillian Bachmann
Engagement Centre Exclusive Service Associate
Protea Hotels by Marriott®
African Pride Hotels
T: +27 (0)21 ***| F: +27(0) ***
E: ***
Best regards,