Bad Easter Stay!!

<p>I had reservations at Protea Hotel Hazeyview over the easter weekend (14 - 17 April).</p> <p>I booked online for a family room with a fridge and even called the hotel to confirm my booking and was assured the booking was confirmed and the room has a fridge. We arrived earlier than expected (11:45) and was told the rooms will only be ready after 2pm and I could not check in. We returned later that afternoon (4pm) to check in. I was charged the full rate for a family room and was not notified by the lady at check in that she has given me a single room. Before proceeding I asked her to confirm that I have a family room with a fridge and was told no unfortunately the hotel is fully booked so we have given you a single room!!</p> <p> </p> <p>After refusing I was moved to a different room and promised a fridge would be arranged for the room. The bed in that room had been moved to the other side of the room and we were told by other staff that some of the rooms were leaking with the rain but this room was fine.</p> <p> </p> <p>Once settled in we realised that the bed was wet!! Called reception immediately (5pm) and was promised that someone would be there to assist within a few mins as the lady was 2 rooms away from me.</p> <p>Around 7:30pm still no assistance, called again and was told that I have to wait as there is only 1 lady working at night that has to service the whole hotel. Still no sign of the fridge...</p> <p> </p> <p>Fed up at 9pm I walked back to reception to get some assistance. We had been travelling the entire day and had to beg the staff to get something done so we could go to sleep!</p> <p> </p> <p>After over 4 hours, the lady came through with the bedding and we had to assist to turn the matress around as it was soaked on the one side. An old looking fridge was finally delivered to the room.</p> <p> </p> <p>This was the worst hotel service ever! This hotel was booked with the expectation of good service and a pleasant stay after a long journey. </p> <p> </p> <p>Worst part of it all was the attitude of the staff as if they were forced to assist us. We are paying guests of your hotel and deserve better.</p> <p> </p> <p> </p>