Bad Customer Service/ Refund that is due o me

I have been given/treated badly,given a bad customer service by My Pond Hotel in Port Alfred about the refund of my family vacation that I booked their hotel from the 4-6 January paid the amount of R582O to secure the booking, to fast forward I phoned on the 29th Dec to cancel due to President Speech to the nation regarding the Covid andemic changes that was realeased on the 28th, fast forward the booking was cancelled but they neva bother to phone me regarding my refund so I was the one who kept calling them everyday till now I haven't got my money back.

They sent me an email that stated that they paid my refund but I never got that amount on ma bank till today and they have been telling me stories abt their General Manager that never been at work.

I feel that's a **************** as far as I know i don't owe them money, they owe me my money.

I have been waiting for my money for almost 2 weeks now, will never even recommend their hotel not to one of my close friends, they gave me a bad experience about their hotel which I will never use to any of my booking

My Pond Hotel Port Alfred please refund my money that I paid to you.

Bad customer service ever.