1 reviews | Active since Sept 2018
bad customer service
I made a booking for my birthday lunch at Protea Hotel Fire and Ice in Menlyn yesterday I called Mmapule just to follow up on my bookings only to be informed that my bookings have been cancelled as I failed to make payment I get it , it was my mistake that I missed her email that was giving me 5 days to make payment But this was not the same information that she gave me when I went there to make bookings
while I was still on the phone with her, she referred to the terms and conditions that was attached on the quotation that she sent. To my surprise, the hotel should have contacted me and give me 7 working days before cancelling my bookings and now the hotel cannot accommodate me as they are now fully booked
This could all have been avoided though better communication and sticking to their Ts and Cs
Thank you for ruining my plans
Dear Valued Guest,
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please kindly forward your details, name and contact details in order for us to investigate your concerns and provide you with feedback.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***
Dear Valued Guest,
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best Guest service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
Please kindly forward your details, name and contact details in order for us to investigate your concerns and provide you with feedback.
GILLIAN BACHMANN
Sales and Services Associate
Marriott International Regional Office, Cape Town
Arthur’s Road Sea Point, Cape Town South Africa (GMT +2:00)
Tel: +27 (0) 21 *** Direct: +27 (0) 21 *** Fax: +27 (0) ***
Email: ***