TM
Thabo M
1 reviews | Active since Jun 2015
18 Jun 2015, 12:54
Bad Condition Irons
I slept there on the 14th of May. In the morning I asked for an iron to iron my shirt. I plugged it and tried to iron and it burned my favourite shirt. I didn't look at the condition of the iron below as I expected it to be in a good condition as it is a 4 star hotel. Im so disappointed with their service and how they treated me when I tried to complain. I'm so disappointed with your service guys.
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Replies (1)
Protea Hotels's replyOfficial
23 Jun 2015, 11:48Hello ThaboPaul22,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,
Protea Hotels's reply23 Jun 2015, 11:48
Official
Hello ThaboPaul22,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel Durbanville.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please do not hesitate to contact me should you require any further assistance from our side.
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations and Customer Care
Tel: ***
Fax: ***
Website:www.proteahotels.com
Best regards,