ES
Estelle S
1 reviews | Active since Jan 2014
16 Mar 2015, 13:23
BAD COMMUNICATION - REFUSAL TO BE REIMBURSED
We were very happy with hotel until we came to settle our account. We were under the impression that we were not having breakfast as [URL Removed] stated on our quote that breakfast was an extra R165. So we went out for breakfast every morning (4days) and then found out that they had charged us for breakfast. We booked 2 suites and were 4 adults, which amount to R1320 per couple we lost on breakfast. Protea Hotel Northwarf were not prepared to reinburse us. Sadly we will not be staying in the Protea Northwarf in the future.
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Protea Hotels's replyOfficial
24 Mar 2015, 08:51Hello estrydom123,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel North Wharf.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel North Wharf.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Protea Hotels's reply24 Mar 2015, 08:51
Official
Hello estrydom123,
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel North Wharf.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com
Thank you for taking the time to post your comments on Hello Peter.com and to write down your additional feedback after your stay at Protea Hotel North Wharf.
I am delighted to hear that we could resolve your queries with the hotel's General Manager. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS' expectations.
Please allow me to thank you for taking the time to report your constructive criticism as it is absolutely necessary for us to know how our GUESTS experience our service. Please do not hesitate to contact me should you require any further assistance from our side
Kind Regards,
Rene Bobbert
Protea Hotels - GUEST Relations Agent
Tel: ***
Fax: ***
Website:www.proteahotels.com