1 reviews | Active since Nov 2017
Bad Attitude (staff member)
On the morning of the 15th of November 2017 time 06:47 I went down to the dinning hall for breakfast, I was queuing to be served, before me it was a woman different colour to mine and we were queuing for the chef who was preparing eggs for the guests. I asked for one scrambled egg with mushrooms, onions and cheese, the chef went to scoop the mushrooms from the cook behind him and I requested him to put more, he refused. In my surprise the lady before me with different colour from mine, she had lots of mushrooms on her omelette. I have stayed for almost two months in this hotel and every time I have noticed the same behaviour from this chef. he always serve the people of colour first regardless if you were first in the queue. I experienced that twice from him, and I let it pass. But this morning when I was refused to have more mushrooms I was then convinced he has a problem with people with who are different colour from him.
Dear Ms Seshabela,
I refer to your correspondence regarding Protea y Marriott Hotel OR Tambo and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)
Dear Ms Seshabela,
I refer to your correspondence regarding Protea y Marriott Hotel OR Tambo and thank you for bringing this matter to our attention.
On behalf of Protea Hotels, I would like to humbly apologize for your poor service experience. We are extremely saddened by your feedback, as we at Protea Hotels pride ourselves in delivering the best GUEST service and strive to get the basics right consistently. Your experience most certainly does not reflect the high standard of service that Protea Hotels is usually proud to offer.
I confirm that your concerns have been addressed in a serious light and action has been taken to rectify the shortcomings. Please be advised that management is currently investigating your comments and will contact you shortly.
Kind Regards,
Gillian Bachmann| Guest Relations | Cape Town Customer Engagement Center
Phone : ***| Direct Phone : ***|Fax : ***
E-mail: ***
Address : Arthurs Road, Sea Point, (Cape Town)