Bad attitude and customer service

Breakfast at the protea hotel saldahna bay turned into a disaster and ruined our weekend, when manager Izelle was on duty in a crowded breakfast room. 4 of us arrived for breakfast each couple holding a prokard, which entitles us to 50% discount per couple sitting at a single table. Well, this morning, it was packed to capacity and there was only one table available. So we asked Izelle, if we could sit at the one table, and still qualify for the 50% discount while waiting for another table to open, and then one of the couples would move. She absolutely refused! Saying, rules are rules and the one couple would have to wait outside until a table was available. If we all sat at 1 table, it's 25% discount. What horrified me is when she continued and said, I won't back down, it doesn't matter what you say. And when we told her that this very hotel was accomodating before, she rep****, well I would like to know who that person is. After the incident, 3 different patrons in the restaurant came over to our table, to tell us of THEIR terrible experiences at this very hotel. And to save the day, the staff, Sylvia and Ailsa came to apologize as even they were embarrassed