Appalling service

<p>I checked in to the protea hotel fire and ice hotel menlyn on friday with the hope of spending 3 nights but on arrival I decided to change my stay to 2 nights , I proceeded to pay for the 2 nights and checked in ... within minutes of checking in the room was not to my satisfaction and went on to the reception to change my booking for a night and at 1st I was taken from pillar to post by the manager named Karabo who was on duty on the night and after having explained to him that I will not be spending a night at the hotel and asked to speak to his superior and he eventually changed by booking to a night and told me that I will get my refund on saturday morning when I check out. Saturday morning I checked out and my card I used for paying the night before was taken and I was told the money will be refunded into the card , I went on with my day ... having realised a couple of hours later that the money was not reflecting I then phoned the hotel and I was told that that process takes 24 hours even though it's fnb to fnb . 24 hours came and past still no money in my account I phoned on sunday I was told banks are closed I understood, came monday the 17th I phoned again I escalated the matter to the front manager Sithembiso mkubukeli who then assured me that the matter will be sorted out but not on the 17th as it was a public holiday and advised that the banks were closed , again I understood... he then assured me that my matter will be sorted out on the 18th at 7am and he will personally phone me . Tuesday the 18th of April 7:00 am came and went still nobody bothered to contact me . I phoned in at 10am I spoke to Sithembiso the front manager and he told me of the way he was busy after he promised to call me monday the 18th at 7am again I understood, he then asked for my bank statement I provided him with the bank statements, he then transferred me to "Eddie " who introduced himself as the front manager and he assured me that before 17:00 hrs of the 18th of April I'd have the money owed to me refunded to me . Explained my frustration to him and he assured me that I'll have my money today be 17:00 hrs as he has spoken to the accounts or financial manager who assured him that I will be refunded my money today . 16:45 hrs I phoned "Eddie "who told me it's beyond his powers and I asked to speak to the finance manager and I was told he or she is in a meeting I was then transferred to the accounts department and the lady didn't even know who Eddie was or what was my story and said she will findeed out and get back to me before 17:00 hrs . 17:00 hrs came and past still nobody bothered to update me or contact me . In all of this ordeal nobody bothered to take accountability and nobody bothered to phone me yet it's a 4 star hotel. I will never ever recommend anyone to stay there I'd rather spend my money at the radisson blu hotel cos they take me seriously. This is the worst service I've ever had to deal with and I'm glad I only spent a night there </p>