Policy declined payment

I took a funeral cover with Prosperity /Assupol.where I covered my late mother in law they declined my claim saying the date of birth that they have does not correspond with the one on death certificate.I explained that I think the reason is the consultant whom I took a policy with left with incomplete documents and promised to give a call an take dates of birth to my surprise I didnt recieve any call or policy document but they started to deduct the premiums my policy number is SADTU238834.They were supposed to pay 10 000 I took a loan for the funeral up to this date they are declining to make a payment I also sent an affidavit ...my biggest worry now is Im not sure wherether its PROSPERITY or Assupol who is supposed to pay my money sunce they are in yhe same office please hallopeter intervene because I think one of them is running away with the truth