Bad service

Good day It is with a sad heart I'm writing these mail, I have been paying for this policy since 08 January 2015 policy ********** 3. On the 23 March I call the office on these numbers ********** 457 just to check whether things were still up to date. I was referred to Ms. Promise Mblambo who has been sending me from office to office until she started lying to me saying she will get back to me. Shockingly I learnt the policy hasn't been captured not sure as I have been paying since from 2015 to date. Im helpless on how to solve the matter. Regards