Pathetic service

I logged a funeral claim with Prosperity on the 18th of January, to this day I have not received payment. Now I am not sure how they think I buried my aunt. After numerous emails, I received a reply on the 8th of February from Samantha Munnik who is a claim assessor from the claims department, that my claim has been approved and is awaiting payment from the under writer (African Unity). But still no payout to this day. No one even bothers to explain what the delay is and when payment can be expected. They still had the nerve to debit my account even after all of that.

This is frustrating an utter BS. Their service leaves much to be desired and I cannot continue like this with them. I am going to escalate this matter to higher bodies, because this is unacceptable.