Exceptional Complaints management model

I would like to express the deep gratitude from Prosper funerals, for taking my matter with high attention and an understanding of the pressure we as a family were going through in giving their client a dignified service.

09/03/2020 we had a meeting with Wally and all the relevant representatives from Prosper funerals, all the glitches were surfaced and we all got to a conclusion of sharing a common goal to provide a dignified funeral service for the deceased. Willy went as far as canceling what he could have planned for the morning to arrive in person for the meeting and assure us that he is personally taking the case escalated to him at heart and making sure all the discovered glitches do not temper with the outcome of our goal.

Though matters had to reach where they got, it would be incautious for one to not concede the prominent way this case was dealt with. At this day and age, it is rear to find a business owner who puts the customer rapport cultivated upfront of a profit and loss business model. Wally went as far as personally calling in assuring whether the family was delighted by the outcome provided.

In a nutshell, this all has demonstrated what one can define with one word as family. Good or Bad we will find ways of overcoming any situation.