PATHETIC SERVICE

Absolutely pathetic service. We've had several issues and have logged several reports with them and nothing has been done. Since the start of our contract with them no effort has been made to get a key to access the property despite several calls. Eventually they had sent a locksmith to change our masterlock. Since the lock was the same as our existing security company, we asked to show that their master key would not work as the lock change was at our own cost. The locksmith left a broken lock which was reported to the ProSecure and no effort was made to replace. We also had the battery on our alarm system replaced, about 3 months later the battery became an issue again. We've been reporting the issue since December and no effort had been made to sort this out. The response time is absolutely pathetic, we get calls 1,5 - 2 hours later. When you report these issues, you're told a manager will call you and no one does. We've eventually resorted to canceling our contract with them and they're giving us a run around with that too.